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SITXHRM003 Lead and Manage People

SITXHRM003 Lead and Manage People :

SITXHRM003 Lead and Manage People

SITXHRM003 Lead and Manage People Assessment cover sheet

Unit:SITXHRM003 Lead and Manage PeopleCourse Name:SIT40516 Certificate IV in Commercial cookeryTraining Package:SITAssessment Type:Written Activities , AssessmentsStudent Must Fill this SectionStudent Name: Student ID:   Term:  Year:  Privacy Release Clause:“I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”.Authenticity Declaration:“I declare that: The material I have submitted is my own work;I have given references for all sources of information that are not my own, including the words, ideas and images of others”.Student Signature:                                               Date:SITXHRM003 Lead and Managing People

Assessment Outcome   Assessor Name: Attempt and TasksSatisfactoryNot Yet SatisfactoryDateAssessor Signature   Initial attempt     Re- attempt/Re-assessment     Task 1    Task 2  SITXHRM003 Lead and Managing People

Assessor Feedback to Students

   SITXHRM003 Lead and Managing People

Assessment Outcome:Competent  Not yet CompetentAssessor Name: Assessor Signature: SITXHRM003 Lead and Managing People

Information for Student:All work is to be entirely of the student.  General Information for this assessment:   Read the instructions for each question very carefully. Be sure to PRINT your FIRST name & LAST name in every place that is provided. For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must attach its own work formatted in double space, Arial 12 pts. All activities must be addressed correctly in order to obtain a competence for the unit of competency. If the student doesn’t understand the assessment, they can request help from the assessor to interpret the assessment. Re-submission of assessment after the term will incur additional fees.  Re-assessment of Result & Academic Appeal procedures:  If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term. Re-assessment Process:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.                                                                               Academic Manager will delegate another member to review the assessment. The student will be advised of the review result done by another assessor. If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the  Academic Manager  or if need be an external assessor. The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final. If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency. Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.   The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.

Academic Appeals: If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol. To appeal a decision, the person is required to complete the TKL- Request for Appeal of a Decision form with all other supporting documents, if any.  This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details: Student Support Officer, TKL College  Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 , Email: info@tkl.edu.au The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process. If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit. In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate. The decision of Chief Executive Officer will be final. Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.  SITXHRM003 Lead and Managing People

Manage People Assessment Requirements

You are required to complete and pass every task in the assessment in order to be deemed competent.

Assessment Schedule

TaskDue DateStudent  SignatureTrainer SignatureComments  Task 1- 2Week 2   SITXHRM003 Lead and Managing People

Task 1: Written Activities

Complete the following activities

Activity 1A

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Activity 1B

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Activity 1C

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Activity 2A

Describe the use of short-term, medium-term and long-term plans and objectives within your business.    SITXHRM003 Lead and Managing People

Activity 2B

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Activity 2C

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Activity 2D

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Activity 2E

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Activity 2F

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Activity 2G

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Activity 2H

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Activity 3A

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Activity 3B

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Activity 3C

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Activity 3D

How can Maslow’s hierarchy of needs theory be applied to the motivation of employees?      SITXHRM003 Lead and Managing People

Activity 3E

Task 1 – Marking Checklist

Student Name Student ID Assessor Name Assessment Date/s SITXHRM003 Lead and Manage People

Outcomes

  Did the studentSatisfactoryYesNoCompleted questionnaires successfully  SITXHRM003 Lead and Managing People

Performance indicators

  Did the student demonstrateSatisfactory YesNo Activity 1A   Has the activity been answered and performed fully, as required to assess the competency of the learner?   Has sufficient evidence and information been provided by the learner for the activity?   Activity 1B   Has the activity been answered and performed fully, as required to assess the competency of the learner?   Has sufficient evidence and information been provided by the learner for the activity?   Activity 1C   Has the activity been answered and performed fully, as required to assess the competency of the learner?   Has sufficient evidence and information been provided by the learner for the activity?   Activity 2A   Has the activity been answered and performed fully, as required to assess the competency of the learner?   Has sufficient evidence and information been provided by the learner for the activity?   Activity 2B   Has the activity been answered and performed fully, as required to assess the competency of the learner?   Has sufficient evidence and information been provided by the learner for the activity?   Activity 2C   Has the activity been answered and performed fully, as required to assess the competency of the learner?   Has sufficient evidence and information been provided by the learner for the activity?   Activity 2D   Has the activity been answered and performed fully, as required to assess the competency of the learner?   Has sufficient evidence and information been provided by the learner for the activity?   Activity 2E   Has the activity been answered and performed fully, as required to assess the competency of the learner?   Has sufficient evidence and information been provided by the learner for the activity?   Activity 2F   Has the activity been answered and performed fully, as required to assess the competency of the learner?   Has sufficient evidence and information been provided by the learner for the activity?   Activity 2G   Has the activity been answered and performed fully, as required to assess the competency of the learner?   Has sufficient evidence and information been provided by the learner for the activity?   Activity 2H   Has the activity been answered and performed fully, as required to assess the competency of the learner?   Has sufficient evidence and information been provided by the learner for the activity?   Activity 3A   Has the activity been answered and performed fully, as required to assess the competency of the learner?   Has sufficient evidence and information been provided by the learner for the activity?   Activity 3B   Has the activity been answered and performed fully, as required to assess the competency of the learner?   Has sufficient evidence and information been provided by the learner for the activity?   Activity 3C   Has the activity been answered and performed fully, as required to assess the competency of the learner?   Has sufficient evidence and information been provided by the learner for the activity?   Activity 3D   Has the activity been answered and performed fully, as required to assess the competency of the learner?   Has sufficient evidence and information been provided by the learner for the activity?   Activity 3E   Has the activity been answered and performed fully, as required to assess the competency of the learner?   Has sufficient evidence and information been provided by the learner for the activity?    Outcome:Satisfactory Not yet Satisfactory Assessor Name:  Assessor Signature: SITXHRM003 Lead and Manage People

Task 2: Assessments

These assessments are the major activities designed to assess students skills, knowledge and performance, as required to show competency in this unit. These activities should be completed after finishing the Learner Guide. You should complete these as stated below and as instructed by your trainer/assessor.

Skills, knowledge and performance may be termed as:

Skills – skill requirements, required skills, essential skills, foundation skills

Knowledge – knowledge requirements, required knowledge, essential knowledge, knowledge evidence

Performance – evidence requirements, critical aspects of assessment, performance evidence.

Section A: Skills Activity

The Skills Activity is designed to be a series of demonstrative tasks that should be assessed by observation (by the assessor or third party, depending on the circumstances).

It will demonstrate all of the skills required for this unit of competency – your assessor will provide further instructions to you, if necessary.

Section B: Knowledge Activity (Q & A)

The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a series of questions to confirm your competency for all of the required knowledge in the unit of competency.

Section C: Performance Activity

The Performance Activity is designed to be a practical activity performed either in the workplace or a simulated environment. You should demonstrate the required practical tasks for the unit of competency and be observed by the assessor and/or third party, as applicable to the situation. If the third party is required to observe you, you will need to make the required arrangements with them.

If necessary for the activities, you should attached completed written answers, portfolios or any evidence of competency to this workbook.

Section A: Skills Activity

Objective: To provide you with an opportunity to show you have the required skills for this unit.

This activity will enable you to demonstrate the following skills:

Writing skills to:

Prepare and document clear and articulate team plans

Oral communication skills to:

Overcome communication barriers in providing effective support and motivation to a team

Planning and organising skills to:

Ensure activities and initiatives important to team development are integrated into own work planning

Answer the activity in as much detail as possible, considering your organisational requirements.

Prepare and document a clear and articulate team plan to dictate the roles and responsibilities they will undertake over a two-week period.

Within a workplace environment, demonstrate effective support and motivation to a team. What communication barriers do you have to overcome and how is this achieved?

Create a workplace schedule that demonstrates the integration of activities and initiatives to support team development into your plans.

Section B: Knowledge Activity (Q & A)

Objective: To provide you with an opportunity to show you have the required knowledge for this unit.

The answers to the following questions will enable you to demonstrate your knowledge of:

Roles of and functions performed by supervisors and managers

Expectations, roles and responsibilities of team members

Considerations in the individual development of staff

Features of different leadership styles

Features of open and supportive communication

Characteristics of effective leadership

Principles of teamwork and:

characteristics of effective teams

roles and attributes of team members

organisation of teams

potential team problems

benefits of effective teamwork

Role and theories of motivation as they apply to the management of individuals and teams

The role of group dynamics in successful team management

Forms of recognition and reward applicable to leading staff

Types of organisational plans and planning processes

Answer each question in as much detail as possible, considering your organisational requirements for each one.

Describe a minimum of three roles and functions performed by supervisors and managers.

Highlight two expectations, roles and responsibilities of team members in the workplace.

What aspects do you need to consider about employees in regard to each of the following:

Change in job responsibilities

External training and professional development

Formal promotion

Internal training and professional development

Opportunity for greater autonomy or responsibility

Explain the use of at least two different styles of leadership.

What are the key features of open and supportive communication and why should it be encouraged?

Describe the meaning of being a leader in comparison to a manager and highlight the characteristics of an effective leader.

Explain the importance of teamwork within your organisation including examples of tasks that require teamwork, the roles of people within these teams, how teams are organised, and any issues that arise in teams.

Briefly describe the humanistic theory of motivation. How can Maslow’s hierarchy of needs theory be applied to the motivation of employees?

What are the characteristics of a group with a positive dynamic and why is this important for successful team management? Compare this to a group with a negative dynamic.

What methods could you use to recognise and reward leading staff members?

Describe the use of short-term, medium-term and long-term plans and objectives within your business.

Section C: Performance Activity

Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.

This activity will enable you to demonstrate the following performance evidence:

Monitor individual or team performance demonstrating at least four of the following leadership and management roles:

decision making

delegation of tasks

information provision

provision of feedback

motivation through recognition and rewards

planning and organising

Seek and respond to feedback from team members during the above service periods, in line with organisational goals and policies in the following areas:

allocation or performance of work

effectiveness of communication within team, between other teams or within organisation

efficiency or deficiency in workplace practices

Answer the activity in as much detail as possible, considering your organisational requirements.

Within the workplace, monitor individual or team performance demonstrating at least four of the following leadership and management roles:

Decision making

Delegation of tasks

Information provision

Provision of feedback

Motivation through recognition and rewards

Planning and organising

During the monitoring of team performance, seek feedback from employees and provide responses in line with organisational policies and procedures in relation to the following:

Allocation or performance of work

Effectiveness of communication within team, between other teams or within organisation

Efficiency or deficiency in workplace practices

Task 2 – Marking Checklist

Student Name Student ID Assessor Name Assessment Date/s SITXHRM003 Lead and Manage People

Outcomes

  Did the studentSatisfactoryYesNoCompleted project successfully   SITXHRM003 Lead and Managing People

Performance indicators

   Did the student demonstrateSatisfactory  YesNo  Section A:   Has the activity been answered and performed fully, as required to assess the competency of the learner?    Has sufficient evidence and information been provided by the student for the activity?        Section B:    Has the activity been answered and performed fully, as required to assess the competency of the learner?    Has sufficient evidence and information been provided by the student for the activity?    Section C:    Has the activity been answered and performed fully, as required to assess the competency of the learner?    Has sufficient evidence and information been provided by the student for the activity?      Outcome:Satisfactory Not yet SatisfactoryAssessor Name: Assessor Signature: SITXHRM003 Lead and Manage People

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